CSU Policy: Network Operations

Policy Title: Network Operations Category: Information Technology
Owner: Vice President for Information Technology Policy ID#: 4-1018-017
Contact:
Academic Computing and Networking Services
Web: https://www.acns.colostate.edu/
Phone: 970-491-5133

Also Contact:
Telecommunications
Web: http://telecom.colostate.edu/
Phone: (970) 491-5881
Original Effective Date: 1/17/2012
Last Revision: 7/26/2019
Print Version: Click Here to Print

PURPOSE OF THIS POLICY

This policy delegates the operation control of all campus data networking elements to the ACNS Network Operations Center (ACNS NOC).

APPLICATION OF THIS POLICY

This policy applies to all academic, research and administrative units at Colorado State University. 

EXEMPTIONS FROM THIS POLICY

Network devices in CSU Residence Halls and apartment buildings are managed by Housing and Dining Service and are exempt from this policy.

Network switches used to implement specific and independent unit requirements, e.g., “top of rack” switches supporting high performance computing clusters and storage area network (SAN) implementations, or for purposes other than supporting “edge” devices such as end-user workstations, VoIP phones, Wi-Fi access points, laptops, printers, etc., are exempt from this policy. 

DEFINITIONS USED IN THIS POLICY

ACNS – Academic Computing & Networking Services, a central IT organization responsible for providing specialized central computing support, distributed computing support, and computer networking services to Colorado State University’s research and teaching communities.

Building Distribution Switch: A switch placed in a building’s entrance facility, intended to provide connectivity to the core campus network as well as to all edge switches in that building.

Edge Switch:   A switch placed at the “edge” of a hierarchical network design, intended to provide connectivity for computers, printers, Wi-Fi access points, etc.

NOC: The Network Operations Center within ACNS.

POLICY STATEMENT

The ACNS NOC shall be exclusively responsible for managing, configuring and monitoring all devices related to the campus network, including building distribution switches, edge switches, and Wi-Fi access points. 

POLICY PROVISIONS

The ACNS NOC shall define requirements, including appropriate levels of technical expertise, to authorize unit staff to participate in select operations of the network. ACNS shall work collaboratively with unit IT staff to enable them to become authorized. Authorized IT staff will be granted “read” access to building distribution and edge switches, as appropriate for their role in supporting faculty, staff and students. The ACNS NOC will assist authorized staff with the use of NOC-developed or NOC-supported tools and utilities useful in monitoring network utilization, port errors, etc. to better enable end user and application support.

Procedures defined by ACNS, and periodically reviewed and modified with ITEC Advisory Council (IAC) approval, will be adhered to for:

  • Port activations and related documentation
  • VLAN changes for ports, whether they are currently active or pre-configured with an alternate VLAN
  • Requests to “mirror” edge device traffic to a specific monitoring port for diagnostic purposes. Any traffic requested for monitoring purposes shall adhere to the University’s Acceptable Use Policy.

Such procedures will include reasonable expectations for turnaround time for requests of various magnitudes (small, incidental requests; medium and large requests).

Procedures will also include an escalation process to ensure timely response by the ACNS NOC. Additional provisions which apply to Authorized IT staff include:

  • If the ACNS NOC is contacted off hours, authorized staff from the unit placing the call shall, at the request of the NOC, be on-site to work with the ACNS NOC on the issue.
  • Authorized IT staff may and indeed are expected to physically connect (“patch”) port activations in response to requests by the units. Such patching by Authorized IT staff shall not be subject to Telecommunications charges for moves, additions, or changes.
  • Authorized IT staff are expected to cooperate with the NOC to perform triage for network problems, including initial investigation of problems on their network segments prior to escalation to the NOC.
  • Authorized staff shall then be eligible to contact the NOC during regular business hours, and during off hours in accordance with the procedures attached hereto. 

REFERENCES

ACNS/Telecommunications Design Standards

APPROVALS

Approved by ITEC Jan. 17, 2012

Revision approved by Rick Miranda, Provost/Executive Vice President on July 26, 2019

 

Print Version: Click Here to Print

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